Exchange and Return

What is the Exchange Policy?

We adopt a 7-day exchange policy and all eligible products can be returned for a new product or store credit, which will be valid for a year. You may fill the ‘Return Request’ section found at the bottom of our website or email us at hello@duskattire.com within 7 days of buying the product to raise a return request.

*Note: Please make sure the returned product/s are unused, unwashed, and returned with all original packaging and tags. 

 

What is the Refund Policy?

We do not provide refunds. We offer store credit which is valid for up to one year.

 

Why are certain products not eligible for return/exchange?

Products purchased on a discount are not eligible for return/exchange. We mention that the product is 'FINAL SALE' i.e not valid for return/ exchange, below the name of the product on the product page as well.

Custom orders are not eligible for exchanges. These are made to order especially for you and hence cannot be returned/ exchanged.

 

What is the process to return/exchange a product?

It takes 4 quick steps to return a product:
Step 1: Go to the ‘Return Request’ section found at the bottom of our website or email us at hello@duskattire.com
Step 2: Make sure to fill in the relevant details like Order Number and Reason For Return.
Step 3: A reverse pick-up will be scheduled.
Step 4: If it is a return, you will receive a store credit voucher for the value of the original purchase. If it is an exchange, the new product will be shipped to you once the return has been processed.

 

How long will it take to process a return?

For domestic orders: 7 to 10 working days.
Currently we do not accept returns on final sale products and all international orders. 

For exchange more then once, return and shipping charges will be borne by the customer.